Return, Refund & Cancellation Policy

At Bexario, we strive to ensure that every purchase made on our website is a smooth and satisfying experience. Please read our policy carefully to understand how we handle exchanges, refunds, and cancellations.

📦 Order Inspection

Please inspect your order immediately upon delivery. If you receive a product that is damaged, defective, or incorrect, please contact us within 24 hours of receiving the order so we can evaluate the issue and resolve it.

You can contact us at:
Email: contactbexario@gmail.com

Please include your order number and clear images of the product when reporting an issue.

🔁 Exchange Policy

We currently do not offer returns. However, exchanges are allowed under the following conditions:

• Exchange requests must be made within 7 days of receiving the order.
• The product must be unused, unwashed, and in original condition with all tags intact.
• Exchanges are only applicable for size issues or damaged products.
• Customers are responsible for the shipping cost of sending the item back for exchange.
• Once we receive the returned product and verify its condition, the replacement product will be shipped.

🚫 Non-Exchangeable Items

The following items cannot be exchanged:

• Customized or personalized products
• Products purchased on sale or discount
• Gift cards
• Items that have been used, washed, or damaged after delivery

❌ Cancellation Policy

Orders can only be cancelled before they are shipped.

Once an order has been processed or shipped, it cannot be cancelled.

To request a cancellation, please email us immediately at:
contactbexario@gmail.com

💰 Refund Policy

Refunds are only issued in the following cases:

• The product received is damaged or defective
• The wrong product was delivered

If your refund request is approved, the refund will be processed to the original payment method within 7–10 business days after the returned product is received and inspected.

Please note that it may take additional time for your bank or payment provider to process the refund.

📍 Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information at the time of placing the order.

We cannot offer refunds or replacements for orders that fail to deliver due to incorrect or incomplete shipping addresses provided by the customer.